I recently purchased Virgin Mobile’s Super Slice for my dad. Since he doesn’t use a cell phone enough to warrant a regular monthly plan, I thought a prepaid service was the way to go. An interesting thing happened when I tried to activate the phone for him. I couldn’t activate the phone through their website. When I called up customer service they told me the phone’s serial number (ESN) was already assigned to another account. wtf??!! It’s a brand new phone from best buy and YOUR telling me I can’t use it b/c SOMEHOW the serial number has been stolen off the phone???? well the guy couldn’t exactly tell me how this mix up came to be but there wasn’t anything that they could do on their end to get the phone activated. I had to go back to best buy and exchange the phone for a new one. brilliant. definitely doesn’t bode well for the phone or the service. hhhmmmmm….